Collect your Money - Five Modules
- How to communicate with the client to get him to pay on time
- How to handle difficult situations and conversations when the client is angry
- What is a bad debt (debtor days)
- Collection Policy
Chinese Business - Four Modules
- Understanding Chinese business practices
- How to negotiate with Chinese business counterparts
- Chinese social and entertainment rules
A Great Receptionist - Five Modules
- Job description
- Internal Communication or how to be the link between customers and colleagues
- How to be polite and welcoming on the phone and face-to-face with external customers
- How to master the right tone of voice & body language
Presentation, Communication & Speeches - Six Modules
- Know your audience
- Be an excellent story-teller
- Look confident (fake it until you make it)
- Be inspiring & uplifting
- Body language & tone of voice
Conflict Management - Five Modules
- Active listening skills
- When to intervene or not
- Five specific approaches to conflict
- Getting to collaboration
Leadership & Emotional Intelligence - Four Modules
- What is EI
- Why is it more important than IQ
- How to use it and improve it
Time Management - Five Modules
- How do you spend your day
- No more distractions/interruptions
- How to control your time
- Planning and Goal Setting
How to Run a Healthy Partnership (Friends/Family) - Five Modules
- Business vs Family relations
- Good business practices
- When the lines are blurry
- When things go wrong
How to Delegate - Four Modules
- Fields of responsibility
- Prioritising (Levels of delegation)
- Delegating to the right person the right task
HR & Performance Management
- Collaboration with HR department/MD/GM
- How to performance manage your employees
SWOT Analysis Session - Half Day
Where Is Your Business Going? (Strategic Session) - Full Day, 2 Days
Team Building Sessions
Management Coaching - Weekly
Sessions to teach managers healthy management practices