Module Overview
Module 1
Time Management
– Value of Time
– Present Situation
– Poor Time Management
– Self-growth from Time Management
– Time Is Money – Invest It
Think Tank: Let’s Practice
– Key Areas of Responsibility
– Daily Record of Time Use
– Time Management Questionnaire
– Goal Plan
Module 2
Planning
– 80/20 Principle
– Planning and Prioritisation
– Time Savers
– Meeting Deadlines
– Knowing What to Do Next
Think Tank: Let’s Practice
– Summary of Time Use
– My Ideal Time Plan
– Attitudes I Need to Change
– Goal Plan
Module 3
Teamwork &
Communication
– Teamwork
– How to Communicate
– Three Types of Communication
– Tools to Communicate
– Key listening Skills
Think Tank: Let’s Practice
– Listening Skills
– Communication Obstacles
– Goal Plan
Module 4
Communicating
With Clients
– Dealing with Clients
– Verbal Communication
– Written Communication
– How to Ask for Payment
Think Tank: Let’s Practice
– Five Examples Verbal Communication
– Five Examples Written Communication
– Goal Plan
Module 5
When Things
Go Wrong
– Being a Step Ahead
– Accountability
– Breaking Bad News
– Meeting Verbal Complaints
– Addressing Written Complaints
– Big Picture
Think Tank: Let’s Practice
– Summary of Worst Case Scenarios
– New Reaction
– Role Plays
– Goal Plan
You Are Good
To Go!
Final Evaluations
Planning for the Future
Weekly or Final Report
